Company Description

Pied Piper is a compression software company that stores your data across a network of devices, giving you instant access to your data even though that data is not physically stored on the device you’re using. In essence, space is saved because the data is spread across a larger network of devices, yet the same data is secured privately with access only granted to the user with the correct access to it.

Skills

Content Strategy

Description

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in a technical support role or similar capacity.

Strong knowledge of computer systems, mobile devices, and other technology.

Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.

Certifications such as CompTIA A+, Network+, or similar are a plus.

Job Responsibilities

Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Maintain and manage IT infrastructure, including servers, networks, and other systems to ensure optimal performance.

Document technical processes and maintain a log of support requests to improve future responses.

Collaborate with the IT team to implement new technology solutions and improve existing systems.